About us
About Us – Tan Singapore
Tan Singapore (FF COMMERCE LTD) — Curated Quality & Direct-to-Consumer E-Commerce | Last Updated: September 2026
Welcome to Tan Singapore (accessible at tan-singapore.com). We are a dedicated online shopping destination committed to bringing modern, curated collections and high-quality products directly to customers in Singapore.
Our Philosophy & The Direct-to-Consumer Model
At Tan Singapore, our philosophy revolves around simplicity, quality, and exceptional value. We believe that accessing stylish, dependable products should be effortless, transparent, and affordable—free from the steep markups typical of traditional brick-and-mortar retail networks.
To ensure our Singapore customers receive the best possible pricing, our parent company, FF COMMERCE LTD, operates Tan Singapore using a streamlined Direct-to-Consumer (DTC) logistics structure. Orders are dispatched directly from our specialized international fulfillment centers to your doorstep. This direct model allows us to offer Free Shipping ($0.00) on all orders across Singapore, maintain strict quality control, and deliver orders within an estimated 8 to 13 business days.
FREE SHIPPING ACROSS SINGAPORE ($0.00) | 30-DAY RETURN WINDOW | FULL CPFTA & PDPA COMPLIANCE
What Sets Tan Singapore Apart
Direct Value & Fair Prices
By shipping directly from international fulfillment facilities, we eliminate intermediary markups and pass those savings directly to you.
Free Shipping ($0.00)
We offer free delivery on all purchases to Singapore, regardless of order size, with an estimated delivery timeframe of 8–13 business days.
Singapore Consumer Protection
Shop confidently with a 30-day return window, $0 restocking fees, and full protections under the Consumer Protection (Fair Trading) Act (CPFTA).
Dedicated Customer Support
Our support team operates Monday through Friday (09:00–17:00 SGT) at info@tan-singapore.com to ensure prompt assistance.
⚠️ CRITICAL NOTICE: NO RETURNS ACCEPTED AT LONDON HEADQUARTERS
Our registered office in London, United Kingdom is strictly an administrative headquarters and CANNOT process physical product returns.
Unsolicited packages sent to our London address will be automatically rejected. All merchandise returns must be pre-authorized by contacting customer support at info@tan-singapore.com to receive an RMA number and the exact shipping instructions for our authorized return facility. Please consult our Refund & Return Policy.
Transparency & Store Policies
We value complete legal transparency and strict compliance with local regulations. We invite you to review our comprehensive store policies:
- Review our purchase conditions in our Terms of Service.
- Learn how we protect your personal data under the PDPA in our Privacy Policy.
- Find details on delivery and transit times in our Shipping Policy.
- Review terms for returns and refunds in our Refund & Return Policy.
- View corporate disclosures and company details in our Legal Notice.
- Find quick answers to common customer inquiries on our FAQ Page.
Corporate Profile & Contact
Store Name: Tan Singapore
Commercially Operated By: FF COMMERCE LTD (Companies House N° 17398899)
Website: tan-singapore.com
Customer Support Email: info@tan-singapore.com
Support Hours: Monday–Friday: 09:00 – 17:00 (SGT) | Saturday & Sunday: Closed
Authorized Returns Hub
Tan Singapore Returns
Address provided upon request via email
International Fulfillment Center
(Prior email authorization required)
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
(Company #17398899 — Admin Office, No Returns Accepted)
© 2026 Tan Singapore | Commercially Operated by FF COMMERCE LTD | All Rights Reserved