Shipping Policy

Tan Singapore — Delivery Timelines, Free Shipping & Order Tracking | Last Updated: September 2026

At Tan Singapore (accessible from tan-singapore.com and commercially operated by FF COMMERCE LTD), we are committed to providing reliable, transparent, and efficient shipping for all orders. This website is tailored specifically for customers in Singapore, with all orders processed to ensure a smooth shopping experience.

1. Shipping Rates & Delivery Timelines

We ship directly from our international fulfillment centers to provide you with curated collections at the best prices.

*Note: Orders placed on weekends or public holidays will be processed on the following business day. Delivery estimates may vary due to courier delays, weather conditions, or regional logistical factors outside our direct control.

2. Order Tracking & Notifications

Once your order has been packaged and dispatched from our fulfillment center, you will automatically receive a shipping confirmation email containing your tracking link and carrier details to monitor the progress of your delivery online in real time.

3. Address Accuracy & Delivery Responsibilities

Customers are responsible for providing accurate and complete shipping information at checkout.

• Address Updates: If you notice an error in your address, email us immediately at info@tan-singapore.com. Changes cannot be guaranteed once order processing has begun.
• Undeliverable Packages: Failed deliveries resulting from incorrect/incomplete addresses or failure to collect parcels from local pickup points may incur additional re-shipping charges.

4. Returns, Damaged & Incorrect Orders

If you are not completely satisfied with your order, or if your package arrives damaged or incorrect, please contact us within 30 days of delivery at info@tan-singapore.com. We will provide return instructions and arrange a replacement or refund according to our Refund & Return Policy.