FREE SHIPPING ON ALL ORDERS ($0.00) | 30-DAY RETURN WINDOW | $0 RESTOCKING FEE | 8:00 PM SGT CUTOFF

How can I contact Tan Singapore customer support?

You can reach our dedicated customer support team via email at info@tan-singapore.com. Our support hours are Monday to Friday from 09:00 to 17:00 (SGT, Singapore Time). We aim to respond to all inquiries within 24 business hours.

Can I change or cancel my order after it has been placed?

If you need to update your shipping address, modify items, or cancel an order, please contact us before 8:00 PM (SGT, Singapore Time) on the day of ordering. Once an order has entered fulfillment processing, modifications cannot be guaranteed, and the package must be processed as a standard return upon delivery.

Which payment methods do you accept?

We accept major payment cards including Visa, Mastercard, and other secure payment gateways displayed at checkout. All payments are securely processed through encrypted PCI-DSS compliant providers.

How much does shipping cost to Singapore?

Shipping is completely Free ($0.00) on all orders delivered to Singapore, with no minimum purchase requirement.

What is the estimated delivery timeframe and where do products ship from?

To offer curated selections at fair prices, orders are dispatched directly from our international fulfillment centers:

• Daily Order Cutoff: 8:00 PM (SGT).
• Processing (Preparation) Time: 1 to 3 business days (Monday – Friday).
• Transit (Shipping) Time: 7 to 10 business days.
• Total Estimated Delivery Time: 8 to 13 business days.

How do I track my package?

When your parcel is dispatched, you will automatically receive a shipping confirmation email containing a direct tracking link. You can use this link to check your delivery status online at any time.

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. We charge $0 restocking fees. For general change of mind returns, return shipping costs are paid by the customer.

How are my rights protected under Singapore law?

Transactions comply with Singapore's Consumer Protection (Fair Trading) Act (CPFTA). If an item arrives defective, damaged, or incorrect, Tan Singapore will cover return shipping costs and provide a free replacement or full refund. Personal data is strictly handled in accordance with the Personal Data Protection Act 2012 (PDPA).

Where should I ship my return?

Physical returns are processed strictly at our authorized international fulfillment center.

CRITICAL: Our registered address in London (UK) is an administrative office ONLY and CANNOT ACCEPT RETURNS.

Always contact info@tan-singapore.com prior to returning any item to receive return authorization (RMA) and the designated return address. Unsolicited returns sent to London will be rejected.

When will I receive my refund?

Once your return parcel is received and inspected, approved refunds are issued within 7 business days back to your original payment method. You will receive an automated email confirmation when the refund is completed.

⚠️ CRITICAL NOTICE: NO RETURNS ACCEPTED AT LONDON HEADQUARTERS

Our registered office in London, United Kingdom is strictly an administrative headquarters and CANNOT process physical returns or accept packages.

Unsolicited packages sent to our London HQ will be automatically rejected. Please email customer support at info@tan-singapore.com to obtain pre-authorization and the official address for our return facility. For full details, please review our Refund & Return Policy.

Tan Singapore — Commercially Operated by FF COMMERCE LTD

Customer Support: info@tan-singapore.com | Website: tan-singapore.com

Support Hours: Monday–Friday: 09:00 – 17:00 (SGT) | Saturday & Sunday: Closed

© 2026 Tan Singapore | Commercially Operated by FF COMMERCE LTD | All Rights Reserved