Return & Refund Policy

Tan Singapore — Return Conditions, Refunds & Singapore Consumer Rights | Last Updated: September 2026

At Tan Singapore (accessible from tan-singapore.com and commercially operated by FF COMMERCE LTD), your satisfaction is important to us. This policy outlines our complete terms for returns, exchanges, shipping, and refunds in accordance with applicable Singapore consumer protection laws.

Summary of Policy Terms

1. 30-Day Returns & Exchanges

You may request a return within 30 days of delivery. To initiate a return or exchange, contact our customer support team at info@tan-singapore.com.

• Daily Exchange Cutoff: If you wish to modify or exchange your order prior to dispatch, please contact us before 8:00 PM (SGT, Singapore Time) on the day of ordering.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Return Shipping Costs: Return shipping costs are the responsibility of the customer for general change of mind returns. If an item is defective, damaged, incorrect, or not as described, Tan Singapore will cover or reimburse the return shipping costs.
• Return Method: Returns are accepted exclusively via postal shipping.

2. Singapore Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable Singapore consumer protection laws.

Under the Consumer Protection (Fair Trading) Act (CPFTA) and other applicable Singapore legislation—including regulations relating to product quality, merchantability, and fair trading practices—you are entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or not of acceptable quality.

3. Return Conditions & Customer Responsibility

To qualify for a full refund, items must satisfy the following conditions:

• Items must be returned in their original packaging, including all accessories and documentation.
• Products must be unused and in original condition, except where necessary for inspection.
• Items must be securely packaged to prevent damage during transit.

Deductions & Carrier Damage: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law. We encourage customers to inspect their order within 24 hours of delivery and notify us immediately of any issues. We recommend using a trackable shipping service, as we cannot be held responsible for carrier delays or damage occurring during return transit.

4. Shipping & Fulfillment Information

We ship directly from our international fulfillment centers to offer you competitive prices and curated collections:

Address Changes & Undeliverable Packages: If you need to update your delivery address, contact us immediately at info@tan-singapore.com. Address changes cannot be guaranteed once order processing has begun. If a package is returned due to an incorrect address provided at checkout, refusal of delivery, or failure to collect from a local pickup point, we reserve the right to charge additional costs for return processing and reshipment.

5. Refund Processing & Timelines

Once your return is received and inspected at our logistics center, approved refunds are processed within 7 business days. Refunds will be credited to the original payment method used during purchase. A confirmation email will be sent once the refund transaction is complete. Processing times may vary depending on your bank or payment provider.